Return & Refund Policy
Last Updated: October 09, 2026
At Petvitapro, we strive to give every pet parent a worry-free shopping experience with our pet supplies. If your order does not meet your expectations, our customer service team will work with you to resolve the issue properly.
Return Eligibility
Incorrect Item Shipped
When the delivered product does not match the item you ordered, please contact us within 7 calendar days upon delivery. Send your order number plus clear photos of the received goods to support@petvitapro.com. We will coordinate the return process and ship out the correct pet product at no extra cost for you.
Returns For Personal Preference
We accept voluntary returns within 14 days after delivery. The returned goods must remain unused, kept in original packaging, and in sellable condition. For preference-based returns, the customer shall cover all return shipping fees.
Non-Returnable Items
The following pet products cannot be returned:
- Merchandise that has been used, laundered, altered or chewed by pets
- Products submitted for return after the 14-day return window expires
- Goods missing original packaging, tags or labels
- Final-sale, clearance and discounted outlet items
Refund Terms
Lost Parcels
Once the logistics carrier confirms your package is lost, we can process a full refund or arrange a complimentary reshipment of your pet products. If your tracking status remains unchanged for more than 15 business days past the estimated delivery date, feel free to reach out to our support team.
Damaged Goods Upon Arrival
If your pet items arrive broken or defective during transit, please email us within 7 days of receipt. Attach sharp photos showing product damage and outer packaging. We will promptly approve a full refund or send a replacement, and you do not need to send back the damaged goods.
Approved refunds will be processed within 5–10 business days and credited back to your original payment account.
Product Exchanges
If you want to switch your purchase for another size, color variant or different pet product, our team can assist you. Submit your exchange request within 14 days after delivery. Items for exchange must stay unused and retain complete original packaging. After we receive and inspect your returned parcel, we will dispatch your replacement item right away.
Return Mailing Address
5125 Schaefer Ave Chino, CA 91710 United States
Important: You must get authorization from our support team before sending back any merchandise. Returns shipped without prior approval may not be accepted or processed.
Contact Information
Should you have questions about returns, refunds or exchanges, our team is ready to assist you.
Email: support@petvitapro.com
Email subject template for return request: Return Application – Order #[YOUR ORDER NUMBER]
Company Entity: Reveka Technology Network Inc