Terms of service
Last Updated: October 09, 2026
Welcome to Petvitapro. By browsing, accessing or making purchases on our website located at www.petvitapro.com (the “Website”), you acknowledge and agree to abide fully by these Terms of Service (the “Terms”). Please read this document carefully before using our site or placing an order for pet supplies.
Legal Entity Information:
Company Name: Reveka Technology Network Inc
Address: 3900 S Wadsworth Blvd Lakewood CO 80235 US
Contact Email: support@petvitapro.com
1. Overview & Acceptance of Terms
These Terms govern all usage of the Petvitapro website and all product transactions completed through our online store. They apply to every visitor, browser, registered user and purchasing customer. When you explore our website or submit an order, you enter into a legally enforceable agreement between you and Petvitapro. If you disagree with any part of these Terms, you must refrain from using our website and purchasing our pet products.
2. Contract Parties
This sales agreement is established between Petvitapro (the “Seller”, “we”, “us”, “our”) and the individual or entity submitting an order (the “Customer”, “you”, “your”). When placing an order, you confirm you are purchasing on your own personal behalf, or hold proper authorization to make purchases for a business entity.
3. User Eligibility
To use this website and submit orders for our pet toys, pet feeding accessories, pet beds and other pet goods, you must satisfy the following requirements:
- Be at least 18 years old, or meet the age of majority standard within your local jurisdiction;
- Hold full legal capacity to form binding commercial contracts;
- Not reside within any territory subject to US export sanctions or service restrictions, as outlined within Section 5.
Your continued site use serves as your warranty that you satisfy all eligibility criteria listed above.
4. Product Descriptions & Pet Product Notes
Petvitapro makes reasonable efforts to ensure accurate descriptions, images and specifications for all our pet merchandise. However, product photos, displayed colors and written descriptions are for reference only. Minor visual differences may exist between online imagery and the physical pet item you receive. We do not warrant that all product information is completely error-free, exhaustive or continuously updated.
Please note: Our pet products are intended for companion animal use only. Always supervise your pets while using toys, feeding supplies or pet beds to reduce risk of injury.
5. Geographic & Sanctions Restrictions
Petvitapro cannot ship merchandise or provide website services to customers located in regions subject to United States trade sanctions and export limitations. Restricted territories include, without limitation: Russia, Belarus, Iran, North Korea, Cuba, Syria and the Crimea region.
When you submit an order, you certify that you are not located in any restricted area, and are not acting on behalf of any person or entity based within these territories. We reserve full authority to cancel any order violating this restriction and issue a full refund.
6. Product Availability
All pet goods listed on our website are subject to stock availability. We retain the right to discontinue any product listing at any time without prior notice. If an item becomes out of stock after you complete checkout, we will promptly notify you. You may select either a complete refund or an alternate comparable pet product, subject to our inventory.
7. Pricing, Currency & Applicable Taxes
All prices shown on our website are denominated in US Dollars (USD). The final checkout total includes applicable sales tax where local law requires tax collection. Product pricing may be revised without advance notice, but price adjustments will not impact orders already confirmed by our system.
8. Shipping & Delivery
Shipping charges are calculated during checkout based on your delivery address and your selected shipping method. Delivery estimates are provided for planning purposes only and are not guaranteed delivery deadlines. For full shipping rules, please review our dedicated Shipping & Delivery page.
9. Accepted Payment Methods
We accept these payment options for purchases:
- Credit and debit cards (Visa, Mastercard, American Express)
- PayPal
- Shop Pay
- Any other payment providers shown on the checkout page
Payment authorization is captured at the time of order submission. All payment transactions are secured through encrypted processing. Petvitapro does not permanently store your full payment card details on our servers.
10. Billing Authorization
By submitting your payment details, you authorize Petvitapro to charge the full order amount, including product cost, required taxes and shipping fees. If your payment attempt fails, your order will not move into processing until payment is successfully completed.
11. How to Submit an Order
- Browse our website and add your selected pet items to your shopping cart
- Proceed to checkout and enter your shipping address and payment information
- Review your full order summary and confirm your purchase
- After successful submission, you will receive an automated order confirmation email
12. Contract Formation
A binding sales contract between you and Petvitapro comes into force once we send your order confirmation email. This confirmation email represents our formal acceptance of your purchase request. No contractual obligation exists before this email is delivered.
13. Order Refusal & Cancellation Rights
We hold the right, at our sole discretion, to reject or cancel any submitted order. Situations that may trigger order cancellation include:
- Suspected fraudulent activity or unauthorized account use
- Pricing or listing errors published on our website
- Permanent product stock depletion
- Orders originating from restricted geographic locations
Should we cancel your purchase, we will refund all funds back to your original payment method.
14. Right of Cancellation (Cooling-off Period)
If you reside in a jurisdiction that provides statutory consumer withdrawal rights (such as the European Union or United Kingdom), you may cancel your order within 14 calendar days after receiving your pet products, with no requirement to state your reason.
To exercise this cancellation right, you must email us at support@petvitapro.com before the 14-day window expires. The withdrawal period starts the day you, or your designated third-party recipient, receive the goods.
Exclusions to withdrawal right:
- Products that have been used, washed, chewed, damaged or altered by your pet
- Goods returned without their original factory packaging
- Final-sale and clearance pet merchandise
Once we approve your valid cancellation request, we will refund all payments including standard shipping fees within 14 days of receiving your cancellation notice. You are responsible for covering return shipping costs unless the product arrives defective or incorrect.
15. Complaints & Product Warranties
Filing a Complaint
If you are unsatisfied with your pet product or our service, please contact our team at support@petvitapro.com. Include your order number and a clear description plus photos of the issue. We aim to respond to all customer inquiries within 2 business days and resolve concerns fairly and quickly.
Defective or Non-Conforming Merchandise
If your received pet product arrives damaged, defective, or does not match the listed description, you have remedies available under applicable consumer protection laws. Please reach out to us within 7 days after receiving your package.
Depending on the nature of the issue, we may offer one of these remedies:
- Replacement: We ship a brand-new item to you at no extra cost
- Full Refund: Funds returned to your original payment source
- Repair: Where feasible and mutually agreed upon
We reserve the right to inspect the product defect before deciding on the appropriate remedy. See our Return & Refund Policy for complete details.
16. Accuracy of Your Customer Information
You agree to supply truthful, current and complete contact, shipping and billing information when creating an account or placing an order. You are responsible for keeping your customer details updated. Petvitapro will not be liable for delivery failures or delays caused by inaccurate information you provide.
17. Lawful Website Usage
You may only use our website for lawful, personal or commercial purposes that do not infringe the legal rights of others. You agree not to:
- Send unlawful, harmful, harassing or offensive content through our website
- Attempt unauthorized access to restricted areas of our site or backend systems
- Disrupt website performance or compromise site security
- Scrape, harvest or collect website data without our prior written consent
18. Prohibited Fraudulent & Abusive Behavior
Any fraudulent, abusive or illegal activity related to our website or orders may result in immediate suspension of your website access and cancellation of pending orders. We reserve the right to report such misconduct to relevant government authorities.
19. Intellectual Property
All content published on the Petvitapro website – including text, product images, our Petvitapro logo, graphic artwork, product descriptions and page design – is the intellectual property of Reveka Technology Network Inc or our licensed partners. These materials are protected under US copyright and trademark law. You cannot reproduce, distribute, edit or republish our website content without our prior written permission.
20. Limitation of Liability
To the maximum extent permitted by Colorado state law, Petvitapro shall not be responsible for indirect, incidental, special, consequential or punitive damages arising out of your website use or purchase of pet products. This includes lost profits, data loss or harm to business reputation.
Our total aggregate liability for any claim connected with these Terms or your website use will not exceed the total amount you paid for the relevant order.
21. Force Majeure
Petvitapro will not be liable for delays or failure to perform our obligations caused by events outside our reasonable control. These events include natural disasters, public health emergencies, labor strikes, government regulatory actions, courier service disruptions, internet outages and similar unforeseen circumstances.
22. Governing Law & Jurisdiction
These Terms of Service are governed by the laws of the State of Colorado, United States, without regard to conflict-of-law principles. Any dispute arising out of these Terms or your purchase from Petvitapro shall be subject to the courts located within Colorado.
23. Alternative Dispute Resolution
Before commencing formal legal action, we encourage you to contact our support team at support@petvitapro.com to attempt friendly resolution of any disagreement. If we cannot reach a mutually agreeable solution, you may pursue mediation or alternative dispute resolution through accredited ADR bodies available in your jurisdiction.
24. Privacy Policy Reference
Your use of this website is also regulated by our Privacy Policy, which is incorporated into these Terms by reference. By using our site, you consent to the collection and use of your personal data as outlined in our Privacy Policy.
25. Revisions to Terms of Service
Petvitapro reserves the right to revise, update or modify these Terms of Service at any time. When we make material updates, we will refresh the “Last Updated” date at the top of this page. Where legally required, we will notify customers of major changes by email or a prominent site notice. Your continued website use after updates are posted means you accept the revised Terms.
Contact Us
If you have any questions regarding these Terms of Service, please reach out to: Petvitapro.
Email: support@petvitapro.com