Shipping & Delivery

Last Updated: October 09, 2026

At Petvitapro, our mission is to get your pet’s favorite toys, feeding supplies, beds and other pet essentials delivered safely and promptly to your doorstep. This page lays out all key information about our order fulfillment and delivery process.

Order Processing Period

Once your payment is fully confirmed, our team will prepare your package within 1–3 business days. Please note that orders submitted on weekends or official public holidays will only enter processing on the next available business day.

When your parcel leaves our warehouse, you will receive a shipment confirmation email containing your unique tracking number so you can follow your package journey.

Shipping Coverage & Restricted Areas

Available Shipping Zones

  • United States: We deliver to all 50 states, including Alaska and Hawaii.
  • International: We ship to most countries across North America, Europe, Asia-Pacific and other global territories.

Areas We Cannot Serve

We are unable to fulfill shipments to locations subject to international export sanctions, including: Russia, Belarus, Iran, North Korea, Cuba, Syria and the Crimea region.

If your country is not shown as an available delivery option at checkout, we regret that we cannot ship to your location at this moment.

Shipping Service & Estimated Delivery Timelines

We provide Standard Shipping for all pet product orders. Processing time is separate from transit time. Estimated delivery windows for each region are listed below:

  • United States Order processing: 1–3 business days Transit period: 2–4 weeks Total estimated delivery window: 2–5 weeks
  • Canada Order processing: 1–3 business days Transit period: 2–4 weeks Total estimated delivery window: 2–5 weeks
  • United Kingdom & European Countries Order processing: 1–3 business days Transit period: 2–4 weeks Total estimated delivery window: 2–5 weeks
  • Asia-Pacific (Australia, Japan, Singapore and more) Order processing: 1–3 business days Transit period: 2–4 weeks Total estimated delivery window: 2–5 weeks
  • Remaining Global Destinations Order processing: 1–3 business days Transit period: 2–5 weeks Total estimated delivery window: 2–6 weeks

Important Note: All delivery timelines are estimates only. Actual arrival may be delayed by customs inspections, courier disruptions or peak holiday shopping seasons. Thank you for your understanding.

Lost or Damaged Shipments

Lost Package

If your tracking record shows no movement for over 15 business days beyond the projected delivery date, please reach out to our support team at support@petvitapro.com. We will open an investigation with the logistics carrier. Once the package is verified lost, you may choose either a complete refund or complimentary re-delivery of your pet goods.

Items Damaged During Transit

If your pet products arrive damaged upon receipt, kindly send us an email within 7 days after delivery. Please include your order number and clear photos showing both the damaged merchandise and original outer packaging. We will quickly arrange a replacement or full refund for you.

Liability Disclaimer

Petvitapro and Reveka Technology Network Inc are not liable for hold-ups caused by customs clearance, natural disasters, courier service failures, or inaccurate delivery addresses entered by you during checkout. Please double-check your shipping address before submitting your purchase.

Customs, Duties & Import Taxes

For all international shipments, local customs charges, import duties and taxes may apply based on your country’s import regulations. These fees are the recipient’s responsibility and are not included in our product price or shipping cost. We recommend checking with your local customs authority before placing your order.

Track Your Package

After your pet items ship out, the tracking number will be sent to your email address. Use this number to view real-time delivery updates. If you have not received your tracking email within 5 business days after checkout, please check your spam folder first or contact customer support.

Get In Touch

If you have any delivery-related questions, our customer service team is ready to assist you.
Email: support@petvitapro.com
Subject template for shipping inquiry: Shipping Question – Order #[YOUR ORDER NUMBER]

We aim to respond to all customer messages within 1–2 business days.